A washing machine hose lets go at 2am and suddenly your Lewiston laundry room is underwater — that's the exact moment our dispatch line is built for, with a technician routed before you've finished mopping the first puddle.
Call +1-844-578-1604
Crews staged inside Lewiston limits
Flat-rate quote before any equipment runs
IICRC-certified technicians on every truck
Aqua Guard Water Damage didn't parachute into Lewiston with a rented truck and a stock script. Our technicians have worked this market long enough to know which neighborhoods sit low, which ones have older cast-iron plumbing, and which zip codes call in during every heavy storm.
Our Lewiston dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
We also keep documentation formatted the way insurance adjusters actually want to see it, since most of our jobs end up crossing an adjuster's desk at some point.
Water damage rarely starts as a dramatic flood — it usually starts small, and these are the signs worth acting on before the damage spreads further.
Repainting over a recurring ceiling stain treats the symptom, not the leak still feeding it from above or behind the surface. The stain returning is the actual diagnosis.
A musty note that wasn't there a season ago usually means microbial growth has started somewhere behind a wall or under flooring, well before you can see anything.
Hardwood cupping at the edges, laminate lifting at the seams, or carpet that stays spongy days after you last noticed water — all three point to moisture sitting against the subfloor.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Bubbling near a window frame frequently traces back to a failed seal letting water in gradually.
Mold that returns after a bleach cleaning is a sign the moisture source behind it was never actually addressed.
If more than one of these sounds familiar, it's worth a professional moisture check sooner rather than later.
Bouncing between an extraction company, a drying company, and a repair contractor is how small jobs turn into weeks-long headaches — we keep all three under one roof on purpose.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
Daily drying logs track humidity and surface moisture at every checkpoint, giving you documented proof of progress instead of a verbal 'it's getting there.'
Our sewage cleanup protocol follows IICRC S500 guidelines start to finish, including isolation of the affected zone and disposal documentation.
If mold has already started, containment with negative air pressure goes up before any demolition begins, so spores don't travel to unaffected rooms.
Once moisture readings confirm the structure is dry, the same team that documented and dried the loss hands off directly into drywall, insulation, and flooring repair.
Furniture, electronics, and documents get assessed on-site, with salvageable items cleaned and stored while the space dries.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Dispatch gathers just enough detail to load the right equipment before the truck leaves the lot.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Standing water comes out first with commercial extraction equipment, then air movers and dehumidifiers go to work based on the readings just taken.
Every affected area gets re-tested before we call the job complete — no shortcuts on the sign-off.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Every technician carries IICRC certification, and every crew works fully insured — documentation available whenever you want it.
A nearby crew isn't a slogan — it's the gap between drying equipment running in an hour versus half a day.
We'd rather have the pricing conversation upfront than after the job's already underway.
Every job closes with a documented re-inspection, not a handshake and an invoice.
Every job closes with documented moisture verification, because a promise without data behind it isn't much of a promise.
Technicians aren't rewarded for closing jobs quickly, which keeps the incentive pointed at actually finishing the drying right.
Call +1-844-578-1604Our Lewiston service radius covers 84320, with trucks positioned to reach any address quickly, not just the neighborhoods closest to a single office.
Coverage extends past the city core into the surrounding Lewiston suburbs, so an outlying address isn't treated as a second-tier call.
"I've dealt with contractors before who talk a big game and disappear. The crew here in Lewiston actually showed up on time and stayed in touch through the whole drying process."
Renee A., Lewiston"The daily moisture log gave me something concrete to look at instead of just being told to trust the process."
Owen D., Lewiston"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Lewiston"The reconstruction crew matched our original flooring almost exactly after the repair — you'd never guess there was ever a leak."
Lucas P., Lewiston"Getting a daily drying log meant we always knew where the job stood instead of a vague verbal update."
Grace T., Lewiston"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Lewiston"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Lewiston"Storm runoff got into our crawl space and the smell alone told us something was wrong. They found a failed vapor barrier and fixed the actual cause during the same visit."
Derek S., Lewiston"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Lewiston"A dishwasher supply line failed while we were on vacation and came home to a soaked kitchen floor. They handled the extraction, drying, and coordination with our property manager without us having to fly back early."
Victor N., Lewiston
